The following are questions we often receive from our customers. If you have a question that is not answered below, please email questions@stagshop.com.
I just placed an order, will I get a confirmation email?
Will my order be processed and shipped discreetly?
Can I use my Stag Shop gift card online?
What methods of payment do you accept?
Where do I enter my coupon code?
The sales banner says that "Restricted Items" are not included. What does that mean?
Will I receive a tracking number?
The lingerie I ordered doesn't fit. Can I return it or exchange it for another size?
My order arrived damaged, what do I do?
Can I return or exchange my online order in-store?
I just placed an order, will I get a confirmation email?
You should receive an email shortly after your order has been processed. Sometimes our email confirmations are blocked by email junk mail filters so please check your spam or junk mail folder if you do not see a confirmation email in your inbox.
To avoid this in the future, please add sales@stagshop.com to your safe senders list.
If you are still unable to locate your confirmation email, please contact us by email (sales@stagshop.com) or phone (1-888-310-1325).
Will my order be processed and shipped discreetly?
Yes, the company name on your credit card statement will be TCBIZZ.COM.
All of our orders are shipped in plain brown boxes or unmarked bubble envelopes. There will be no indication of Stag Shop anywhere on the parcel or shipping label.
Can I use my Stag Shop gift card online?
Unfortunately we cannot accept Stag Shop gift cards as a form of payment online at this time.
What methods of payment do you accept?
The only method of payments we accept are Visa and Mastercard. This does not include Visa Debit or prepaid credit cards.
Where do I enter my coupon code?
You can enter your code at the top of the Shopping Cart page in the "REDEEM A DISCOUNT COUPON" box.
The sales banner says that "Restricted Items" are not included. What does that mean?
This means that coupons cannot be used to discount restricted toys and products. The list of restricted items is as follows:
When will my order ship?
Your order will take 1-3 business days to be prepared for shipment.
Please note that due to the higher than normal volume of orders from our Warehouse Sale, there may be a slight delay in shipping your order out. We thank you for your patience and appreciate your business!
Please refer to the Delivery Times chart below for the amount of days your order will be in transit:
Destination |
Canada Post Expedited |
Canada Post Xpresspost |
| Canada | ||
| Ontario | 1-2 days in transit | 1 day in transit |
| Saskatchewan, Manitoba, Quebec, New Brunswick, Nova Scotia, PEI | 2-3 days in transit | 2 days in transit |
| British Columbia, Alberta, Newfoundland & Labrador | 4 days in transit | 2-3 days in transit |
| Yukon, Northwest Territories, Nunavut | 7-10 days in transit | 7 days in transit |
| United States | ||
| Continental United States | 7-14 days in transit | 7 days in transit |
*Delivery times are based on non-rural addresses.
Deliveries will not take place on weekends or holidays. Stag Shop cannot be held responsible for delays in delivery once your order has been shipped.
Will I receive a tracking number?
Yes, when your order has shipped you will receive a shipment notification email from Canada Post. If your order status has changed to complete but you have not received a shipment notification email yet, please contact us by email (sales@stagshop.com) or phone (1-888-310-1325).
What is your return policy?
For the health and safety of our customers, we do not accept returns on non-defective products. If your item arrives or becomes defective, please refer to our Defective Product Policy for details on how to contact us for an exchange.
The lingerie I ordered doesn't fit. Can I return it or exchange it for another size?
We do not accept returns, however, as long as the item is unworn and in it's original condition we can exchange it for a different size.
Please refer to our Return & Exchange Policy for details on how to contact us for an exchange.
My order arrived damaged, what do I do?
Please email your issue to sales@stagshop.com and we will be happy to replace your order.
Can I return or exchange my online order in-store?
No, online orders cannot be returned or exchanged in-store.
