Return and Exchange Policy

Please note that these Return & Exchange/Defective Products Policies are based on online sales only.

For purchases made in our retail stores and their Return & Exchange/Defective Products Policies, please contact your local store for more information.

Returns & Exchanges

We do not offer returns/refunds or store credit (including gift cards). We only accept exchanges on defective or non-fitting items. If you require an exchange, you must contact us within 30 days of receiving your order.

EXCHANGES FOR ONLINE ORDERS CANNOT BE DONE IN-STORE. Please do not contact your local store for online inquiries as they will not be able to assist you.

Final Sale and Clearance Items

Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.

Lingerie & Underwear

All stockings & accessories are final sale cannot be exchanged or returned.

All individually sold bottoms (Shorts, Panties, Thongs, G-String, etc.) or bottoms in a set will be sealed in a separate bag. This bag MUST remain unopened if you need to exchange your item otherwise we will not accept it. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent.

If the item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). Please e-mail sales@stagshop.com with the following information:

• Your name
• Your order ID (found in the top left corner of your receipt)
• The product you purchased and the issue you are experiencing

Toys and Other Products

Due to the intimate nature of our products, and for the safety of our customers, we cannot accept any exchanges on non-defective products.

Defective Products

If your product becomes defective within 30 days after receiving your order, we will be happy to exchange it for the same item.

• Your name
• Your order ID (found in the top left corner of your receipt)
• The product that is defective and the issues you are experiencing

*Please note that some toys may require you to deal with the manufacturer directly regardless of whether it becomes defective within the 30 day period or not. We will be happy to assist you in contacting the manufacturer.*

You will receive a pre-paid Return Service Shipping Label (RSSL) via e-mail. The RSSL will contain information on how to ship your defective product back to us. The e-mail will additionally contain a Return Authorization Number. All defective returns must be sent back via this method or we will not accept your shipment.

All items returned for exchange MUST contain the original parts & packaging including: batteries (if applicable), cords, remotes, warranty cards, instruction booklets, etc.

You will have 30 days to return your defective product back to us. Any returns sent after the 30 day period will not be accepted. Once the product has been received and confirmed as defective, we will send out a replacement product. If the original item is confirmed to be non-defective, we will send it back to you.