Have a question about your online order?
We encourage you to visit our Customer Service section to learn more about
Stag Shop ordering experience, our sizing guide for lingerie and costumes, our
shipping terms and conditions, and our policy on returns and exchanges.
If you do not find the answer to your question there please contact us using one of the methods below:
Online Store Support hours:
We have staff here Monday to Friday from 8:00 AM to 4:00 PM (EST) to help you with your purchases. During the weekends and holidays though the store is open we have no staff to help you during this time.
ONLINE STORE SUPPORT HOURS (EST):
Sunday
- ClosedMonday
- 8:00am to 4:00pmTuesday
- 8:00am to 4:00pmWednesday
- 8:00am to 4:00pmThursday
- 8:00am to 4:00pm Friday
- 8:00am to 4:00pmSaturday
- ClosedOnline Chat hours:
Online chat is available from Monday to Friday from 8:00 AM to 4:00 PM (EST) closed on weekends and holidays. You can use this feature to talk to one of our sale reps via the chat program built into our website.
ONLINE STORE SUPPORT HOURS (EST):
Sunday
- ClosedMonday
- 8:00am to 4:00pmTuesday
- 8:00am to 4:00pmWednesday
- 8:00am to 4:00pmThursday
- 8:00am to 4:00pm Friday
- 8:00am to 4:00pmSaturday
- ClosedIn-Store Purchases
Have a question about your in-store purchase or gift cards? Please contact the store you made the purchase from. Contact information for our stores can be found on our Store Locations page.
