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What is a Product Replacement Plan?

Stag Shop’s Product Replacement Plan goes beyond most manufacturers’ warranties by offering you additional benefits throughout the entire coverage period you choose, without hidden fees or deductibles. Please see the terms and conditions for complete coverage information.

The Product Replacement Plan ensures long-lasting enjoyment of your purchase with comprehensive coverage from the day you buy your product. Simply purchase the plan that best suits your needs and enjoy the benefits.

You will have peace of mind knowing that your product will be replaced. The product will be replaced with the same item purchased. No substitutions for other products permitted. Should the product you purchased be unavailable or discontinued, it will be substituted with a comparable product of the same value

Only one (1) replacement product will be granted during the term option selected. Once the product is replaced, the Product Replacement Plan is no longer active. Replacements are granted at the discretion of Stag Shop depending on product availability.

General Exclusions

  1. Replacement necessitated by any causes other than normal usage and operation of the product in accordance with the manufacturer’s guidelines, including but not limited to, theft, exposure to weather, moisture and other environmental conditions, negligence, accidental or intentional physical damage, misuse, abuse, improper cleaning and unauthorized repairs.
  2. Replacements will not be authorized if the product is not properly stored. You are responsible for the proper storage and care of your product.
  3. Replacements will not be authorized if the toy functions properly, but you are just not satisfied with it.

Specific Exclusions

Cancellation: We may cancel this plan at anytime on the basis of (a) fraud or misrepresentation; (b) an unauthorized repair of a product. You cannot return your Product Replacement Plan for refund or exchange at any time. If the Product Replacement Plan is cancelled, we will honour your existing plan until it’s expiry date.

Stag Shop reserves the right to make changes to the terms & conditions of the Product Replacement Plan, including the term and price options, at any time.

Terms & Conditions

By purchasing this Product Replacement Plan, you understand and accept the following terms and conditions.

  • Product Eligibility: Only products purchased at Stag Shop are eligible for the Product Replacement Plan, with the exception of clearance products. All receipts are required for any replacement.
  • Duration of Plan: Coverage commences on the original product purchase date and will expire on the date noted on the original purchase receipt. Your product and all of its components must be received by us on or before the expiry date, or it becomes void.
  • Manufacturer’s Responsibility: The Product Replacement Plan compliments but does not replace the manufacturer’s replacement plan. Parts and services covered by the manufacturer’s replacement plan are the responsibility of the manufacturer only. During the term of the manufacturer’s replacement plan, the Stag Shop Product Replacement Plan provides additional benefits for which the manufacturer does not provide coverage.
  • Coverage: The Product Replacement Plan covers manufacturer’s defects in materials and workmanship that reveal themselves in normal usage. The purchased product will only be replaced for the same product. No substitutions for other products are allowed. Stag Shop reserves the right to decide whether the product should be replaced.
  • Power Surge Protection: The Product Replacement Plan provides power surge coverage on vibrators starting on the date in which product was purchased.

Stag Shop is not responsible for shipping charges that may be incurred when returning your defective product. Your replacement product will be shipped to you, free of charge, and will arrive in a discreet package. Stag Shop is not responsible for lost packages, so please purchase insurance when shipping if you feel it necessary. Please allow up to 6 weeks to receive your replacement product.

Please note: The online purchase of a Product Replacement Plan is not bound to a particular product within an order, but is bound to the order. Once redeemed, the Product Replacement Plan will become void. One Product Replacement Plan should be purchased for each product to be protected within an order.

Adding a plan is easy!

Simply click "Add Product Replacement Plan" on the product you would like to protect, select the plan, then select "Add to cart" to add both the item and replacement plan to the cart. You can also choose a plan below.