Please note that these Return & Exchange/Defective Products Policies are based on online sales only. For purchases made in our retail stores and their Return & Exchange/Defective Products Policies, please contact your local store for more information.
We want to ensure you get the quality product you deserve and have paid for. We suggest if you have any questions or concerns to contact us before purchasing. We only accept exchanges on non-fitting apparel items such as non-boxed lingerie and shoes. If you require an apparel exchange, you must contact us within 30 days of receiving your order.

“Non-fitting” does not apply to any sex toys, please read the size specifications and details before purchasing. Our products, due to their intimate nature unfortunately cannot be returned or refunded. Once our products leave our warehouse, they are considered used, and therefore cannot be returned or exchanged unless defective.
Toys & Other Products
Due to the intimate nature of our products, and for the safety of our customers, we cannot accept any exchanges or returns on non-defective products.
Final Sale & Clearance Items
Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.
Any shoes looking to be returned or exchanged must be unworn and returned in original condition.
Lingerie & Underwear
All stockings, accessories, panties, Elite Packaged Lingerie by Coquette, and all boxed lingerie are final sale and cannot be returned or exchanged. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent. If the item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). If the same item is not available, an alternate option of equal value will be provided. Please contact us here with the following information:
  • Your name
  • Your order ID (found in the top left corner of your receipt)
  • The product you purchased and the size you would like as an exchange
Defective Products
If your product becomes defective within 30 days after receiving your order, we will be happy to replace it for the same item. If the same item is not available, an alternate option will be provided to you for the purchase price of the item. E-mail, with the following information:

  • Your name
  • Your order ID (found in the top left corner of your receipt)
  • The product that is defective and the issues you are experiencing
  • A photo or video depicting the issue you are describing
Please note that some toys may require you to deal with the manufacturer directly regardless of whether it becomes defective within the 30-day period or not. We will be happy to assist you in contacting the manufacturer.

If you have any questions regarding our Exchange or replacement policies please email


Proudly serving Canada since opening in 1972 with 27 store locations across Ontario.


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