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FAQ
Please note that these Return & Exchange/Defective Products Policies are based on online sales only. For purchases made in our retail stores and their Return & Exchange/Defective Products Policies, please contact your local store for more information.
We strongly suggest you to be sure of your selection before placing an order with us, as we must adhere to public health regulations when accepting returned goods. Due to the intimate nature of our products, we cannot accept returns on any pleasure products. We are also unable to accept returns that did not meet your expectations or that are simply not wanted due to 'Change of Mind’.

Sadly, we cannot guarantee that our items will please everyone; every body is different as is their pleasure preferences. Our knowledgeable staff and customer service team are happy to help with suggestions via chat or email.

We will only replace items that are found to be defective/faulty; an “exchange service” is not available because of the personal nature of our products. If a product has a manufacturing defect, then contact questions@stagshop.com.

Toys & Other Products


Due to the intimate nature of our products, and for the safety of our customers, we cannot accept any exchanges or returns on non-defective products.

Final Sale & Clearance Items


Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.

Shoes


Any shoes looking to be returned or exchanged must be unworn and returned in original condition.

Lingerie & Underwear


All stockings, accessories, panties, Elite Packaged Lingerie by Coquette, and all boxed lingerie are final sale and cannot be returned or exchanged. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent. When eligible, if an item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). If the same item is not available, an alternate option of equal value will be provided. Please contact us here with the following information:

  • Your name
  • Your order ID (found in the top left corner of your receipt)
  • The product you purchased and the size you would like as an exchange

Defective Products


If your product becomes defective within 30 days after receiving your order, we will be happy to replace it for the same item. If the same item is not available, an alternate option will be provided to you for the purchase price of the item. E-mail questions@stagshop.com, with the following information:

  • Your name
  • Your order ID (found in the top left corner of your receipt)
  • The product that is defective and the issues you are experiencing
  • A photo or video depicting the issue you are describing

Notes


Please note that some toys may require you to deal with the manufacturer directly regardless of whether it becomes defective within the 30-day period or not. We will be happy to assist you in contacting the manufacturer.

If you have any questions regarding our Exchange or replacement policies please email questions@stagshop.com