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Please note that these Return & Exchange/Defective Products Policies are based on online sales only. For purchases made in our retail stores and their Return & Exchange/Defective Products Policies, please contact your local store for more information.
We strongly suggest you to be sure of your selection before placing an order with us, use the web information or feel free to chat with our online associates if you have any questions via chat or email at questions@stagshop.com.

Sex Toys and Other Products

Due to the intimate nature of the items we sell, we are unable to return or exchange purchased sex toys and products unless they are defective. This is for the health, safety and peace of mind of our customers. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. We also cannot accept returns on any products due to change of mind or not meeting expectations. If you require a defective product replacement, we will exchange the product for a new one within 30 days of the purchase.

Lingerie & Underwear

All stockings, accessories, panties, Elite Packaged Lingerie by Coquette, and all boxed lingerie are final sale and cannot be returned or exchanged. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent. When eligible, if an item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). If the same item is not available, an alternate option of equal value will be provided. Please contact us here with the following information:

  • Your name
  • Your order ID (found in the top left corner of your receipt)
  • The product you purchased and the size you would like as an exchange

Final Sale & Clearance Items

Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.

Shoes

Shoes must be unused and in their original condition if they are to be returned for an exchange. If an item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). If the same item is not available, an alternate option of equal value will be provided. Please contact us here with the following information:

  • Your name
  • Your order ID (found in the top left corner of your receipt)
  • The product you purchased and the size you would like as an exchange

Defective Products

If your product becomes defective within 30 days after receiving your order, we will be happy to replace it for the same item. If the same item is not available, an alternate option will be provided to you for the purchase price of the item. All defective products must be returned in the original state and packaging. E-mail questions@stagshop.com, with the following information:

  • Your name
  • Your order ID (found in the top left corner of your receipt)
  • The product that is defective and the issues you are experiencing
  • A photo or video depicting the issue you are describing

*DEFECTIVE EXCHANGES FOR ONLINE CAN BE DONE IN STORE OR VIA CUSTOMER SERVICE. Please note we suggest you call the store or email our customer service team at questions@stagshop.com ahead of time to make sure there is a replacement item in stock at that location.

Notes

Some toys may require you to deal with the manufacturer directly regardless of whether it becomes defective within the 30-day period or not. We will be happy to assist you in contacting the manufacturer.

If you have any questions regarding our Exchange or replacement policies please email questions@stagshop.com